Okechukwu Itanyi, executive commissioner of stakeholders management at the NCC said this while speaking in Kaduna at the Commission’s Consumers Outreach held at the Ahmadu Bello University, Zaria.
He said the commission had received a large number of complaints over arbitrary increases in charges by service providers and said the NCC would not hesitate to punish errant operators, especially those charging customers to use their customer service channels.
“We will sanction you [operators]. We have not approved such tariff on customers service care,” he said.
Itanyi asked subscribers to demand improved services from telecoms and said if they are dissatisfied with what their network is providing they can switch by taking advantage of Mobile Number Portability (MNP), which he said was introduced with the goal of arming subscribers with the freedom to choose the best network without losing their numbers.